Refund policy
Refund policy:
We now offer a 14-day return period after receiving your shipment. To be eligible for a return, we ask that your item remains in the same condition that you received it, with at least 1/3 of the product remaining unused. Please note that the shipping fees for the return will be the customer's responsibility. If you wish to initiate a return, please do not hesitate to contact us at hello@nourwish.com. We will be happy to assist you with the process.
Damages and issues
Please inspect your order upon reception within 14 days and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
We currently do not accept exchange
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@nourwish.com
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@nourwish.com